Employers

Affiliate One-stop Program Support Specialist

col-narrow-left   

Job ID:

209023

Location:

Las Vegas, NV 

Salary:

per hour
col-narrow-right   

Job Views:

785

Zip Code:

89121

Employment Type:

Full Time

Posted:

12/28/2017
col-wide   

Job Description:

PURPOSE OF THE POSITION:
The purpose of this position is to serve as the Affiliate One-Stop Program Support Specialist.  This position is responsible for overseeing the day to day operations of the lobby area of the Affiliate One-Stop site, Monday through Friday and for assisting the Affiliate One-Stop participants.

ESSENTIAL FUNCTIONS:
  • Answering and routing all incoming calls to the appropriate parties.  Messages will not need to be taken unless it is an emergency or the call is transferred back to the Reception area.
  • Ability to handle general agency questions.
  • Give information regarding services available through Affiliate One-Stop.
  • Schedule appointments for Affiliate One-Stop staff as needed.
  • Sign job seekers up for our services, daily check in for the resource center.
  • Copy I-9 information for Career Coaches as needed without leaving the front desk area.
  • Keep daily count of new and returning Affiliate One-Stop visitors.
  • Will act as the opener/closer of the main lobby and reception area which includes turning on/off all machines/lights, forwarding the calls to night ring, securing all doors in the lobby and reception area.
  • Performing other duties as assigned or deemed necessary.

Job Requirements:

KNOWLEDGE AND SKILL LEVEL:
  • Team Member must have a minimum of two years of experience in Program Support Specialist/office work and at least a high school diploma. 
  • Must be able to handle a hectic environment.
  • Bi-lingual in Spanish preferred, and have a pleasant and distinct voice. 
  • Handle numerous calls promptly; have exceptional phone skills that can place people on a continuous hold and answer their calls in turn as well as manage the line in the main lobby.
  • Must be organized, have exceptional interpersonal skills, professional look and attire, and have the ability to pay close attention to detail. 
  • Must be computer literate in Microsoft Suite software, including Excel and Outlook.
  • Must pass a pre-employment drug screen and criminal background check.
Company Info
Goodwill of Southern Nevada
1280 W Cheyenne
Las Vegas, NV, United States

Phone: 7022142000
Web Site:

Company Profile